Customer Service Officer - 3 days per week

Summary about this job

Detail information about job Customer Service Officer - 3 days per week. Terms and conditions vacancy

Customer Service Officer – NSW Government

A part-time Customer Service Officer is required by a NSW Government Department based in the CBD on an initial 7-month contract to work 3 days per week to deliver high quality customer service to the general public and provide administrative support services.
  
Rostered days: TBC (most likely Tuesday, Friday, Saturday)
  
Key accountabilities:

• Provide reception and switchboard services
• Respond to enquires made over the phone, in person, and via email
• Act as the first point of contact for booking enquires; convert enquires into sales and process bookings
• Sell and promote merchandise including processing cash and credit transactions
• Maintain reception and customer-facing areas; restocking merchandise, information and promotional brochures
• Reprinting fact sheets and compiling information kits
• Undertake incident reporting – data entry, filing paperwork, escalating issues when required
• Maintain the lost and found register – ensure articles are properly handled, logged and stored
• Administrative duties including: photocopying, mail-outs, word processing, spreadsheet preparation, faxing, arranging couriers, etc.

Selection criteria:

• Previous experience in a similar role
• Reception/switchboard experience
• Excellent communication skills – both written and verbal
• High level administrative skills
• Strong organisational skills

If you have the relevant experience, apply now with your most recent CV (in Word format)