Customer Service Officer

All vacancies of AustraliaCommunity Services & DevelopmentCustomer Service Officer

Are you a really approachable person who can provide great customer service to a wide diversity of people? If so, we’re looking for you!

Summary about this job

Housing & Homelessness Services

Company: Community Housing Ltd

Location: Port Macquarie & Mid North Coast

Work type: Full Time

Salary: Paid on SCHCDSI Award + NFP salary packaging+bonus

Phone: +61-8-4967-8638

Fax: +61-8-4440-1672

E-mail: n\a

Site:

Detail information about job Customer Service Officer. Terms and conditions vacancy

  • Newly created role due to expansion of operations
  • 4 full time positions available, may be part time if preferred
  • Port Macquarie or Kempsey location

Community Housing Limited (CHL) is an innovative national community housing provider which manages sustainable housing for people in need and provides options for those experiencing housing difficulties. A recently won tender has begun the exciting expansion of our operations in New South Wales.

 

We are looking to fill key customer service officer roles in our Port Macquarie and Kempsey offices. These are front desk reception and administration roles assisting and supporting customers as they present in person or on the phone. There are four full time positions available but these may be filled by more than four people if some would prefer to work on a part time basis.

 

Supporting the tenancy, housing options and support coordination teams, the main tasks will include:

  • Responding to customer inquiries and requests
  • General office and reception duties
  • Maintaining a working knowledge of relevant support services within CHL and from partner agencies
  • Preparing correspondence
  • Completing accurate data entry
  • Contributing to projects

     

    You will need lots of compassion, understanding, patience and resilience. You will be committed to the right of all people to affordable and sustainable housing and will have experience dealing with diverse people, include people experiencing social disadvantage.

     

    In reward for your hard work you will be offered: salary packaging; bonus payments if KPIs are met; a structured induction process and an opportunity to join a friendly and supportive team environment; training and development, both professional and cultural; performance and development reviews; access to an employee assistance program; time in lieu; and, participation in a corporate health and wellbeing program.

     

CHL actively promotes safe working with children. A satisfactory police check is required for all staff and those with customer related responsibilities are required to provide a working with children check.

 

CHL is an equal opportunity employer working closely with people with disabilities and people from a diverse range of backgrounds.

 

We encourage Aboriginal and Torres Strait Islander people to apply for these roles. We acknowledge the traditional Aboriginal owners of country throughout Australia and pay our respect to them, their culture and their Elders past, present and emerging.

 

Applications close: 5pm, Wednesday 11 July 2018.

 

If you are interested in this position please visit http://chl.org.au/work-with-us/join-the-team/positions-vacant/ to download a copy of the position description and apply online.

 

 

TO BE CONSIDERED, applicants must provide a cover letter; resume; and a document addressing the key selection criteria (a separate document demonstrating your ability to meet the “Technical Skills, Experience & Qualifications” and the “Key Capabilities” listed in the position description)

 

 

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