Global Freight Forwarding Operations Supervisor

All vacancies of AustraliaManufacturing, Transport & LogisticsGlobal Freight Forwarding Operations Supervisor

A fantastic opportunity now exists for the Global Freight Forwarding Operations Supervisor at UPS, Melbourne office.

Summary about this job

Import/Export & Customs

Company: UPS Pty Ltd

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-3-9625-1353

Fax: +61-3-8432-1693

E-mail: n\a

Site:

Detail information about job Global Freight Forwarding Operations Supervisor. Terms and conditions vacancy

UPS is a billion dollar global leader in the Freight and Logistics market, delivering comprehensive supply chain solutions to its clients worldwide. As the worlds 9th largest airline and with over 420,000 employees we provide flexible service options in over 209 countries.

Summary

The Operations Supervisor is responsible for implementing and supervising Operations and Business Development activities. He/She develops proposals and contracts to acquire new customer accounts. This position compiles customer and service provider requirements to create Master Operating Plans (MOPs). He/She supervises specialist and hourly employees within the department.

Responsibilities

Supervise and Develop Others

  • Determine employees’ training needs to produce continuous development plans.
  • Conduct performance evaluations in a consistent, fair, and objective manner to encourage continuous performance improvement.
  • Resolve individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.

Supports Operations Planning Activities

  • Collaborates with service providers to implement new business, maintain existing business and manage service expectations.
  • Work with service providers to schedule freight movement, verify capacity, obtain spot quotes and to resolve any service inconsistencies.

Supervises Customer Service Requests

  • Measures entry performance for freight customer orders, shipment status, and non-operational freight data to ensure service expectations and costs are maintained.
  • Provides rate quotes for pricing requests to support volume growth and to filter escalated calls to appropriate groups/channels to support customer problem or inquiry resolution.

Performs Business Development and New Customer Implementation Activities

  • Works with the Solutions Group to choose external carriers, develop pricing, and create proposals for prospective customers to establish scopes of work, business and billing requirements, payment and contractual terms, claims and liability and general terms and conditions.
  • Arranges carrier visits with customers to ensure MOP is finalized and approved.                            

Coordinates Financial Management Activities

  • Works with Freight Audit and Payment group to resolve billing issues.
  • Implements program activities, coordinates efforts of subcontractors and field operations, and resolves problems in areas of logistics to ensure contractual agreements are met.
  • Seeks process improvement opportunities to optimize and minimize costs, ensure profitability, and maintain service expectations.

Requirements

  • Possess a Diploma/Bachelor’s Degree in any discipline is preferred.
  • Minimum 5 years of relevant experience in similar capacity from the Logistics industry. Prior experience and knowledge in dealing with Small Package or Freight Forwarding (Air Freight and Ocean Freight) products and services will be advantageous.
  • At least 5 years of successful people management experience.
  • Positive and able to work well in a team with excellent interpersonal skill which includes communicating with the top management.
  • Self-starter and able to work with minimum supervision.
  • Confident, customer-oriented and able to work in a fast paced environment.
  • Require demonstrated skills in MS Office Programs (MS Word, MS Excel, MS Powerpoint).

 

To apply click on the 'apply' button below.

Only short listed applicants will be contacted.

UPS is an Equal Opportunity employer.

Recruitment agencies need not apply

To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.

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