Customer Experience Research Officer

All vacancies of AustraliaMarketing & CommunicationsCustomer Experience Research Officer

Looking to speak with an experienced Customer Experience Research Officer - Qualtrics experience is a bonus. Excellent contract up for grabs!

Summary about this job

Market Research & Analysis

Company: Davidson Corporate

Location: Brisbane

Work type: Contract/Temp

Salary: n\a

Phone: +61-7-3332-8420

Fax: +61-7-2561-9744

E-mail: n\a

Site:

Detail information about job Customer Experience Research Officer. Terms and conditions vacancy

Davidson Recruitment
Davidson Recruitment are Government recruitment experts partnering with Local, State and Federal bodies to match the best talent to the most exclusive opportunities in the market place. We really listen to our clients and candidates in order to get the perfect match every time. We have a contract opportunity come up for a Customer Experience Research Officer (AO7 equivalent) within a large Government Department. The successful candidate will have a deep understanding of a range of qualitative and quantitative social research methods, including research design, analysis and reporting. The role will be expected to draw on this understanding to design rigorous research activities that build client confidence in customer research and the actionable insights delivered.



Role Duties -

  • Ability to understand and articulate how operation of the customer research adds value to the business and to ability to manage work priorities accordingly
  • The design and application of customer research to meet CETP and client business requirements, including framing of customer research questions, the identification of appropriate research methods and the delivery and reporting of actionable insights.
  • The application of a range of qualitative and quantitative social research methods including data collection (for example, through customer observation, customer surveys, customer interviews and focus groups), data analysis and interpretation as well as the creation of reports and presentations
  • The ability to persuasively engage, advise and educate clients and stakeholders on the application of customer insight to improve customer experience in a way that creates value for customers
  • Provide actionable and evidence-based insights to inform business decisions, activities and product or service development initiatives.


Yourself

  • The role requires specialist expertise in the design and delivery of social science/social marketing research and the capacity to apply this expertise to meet business requirements.
  • Formal training in social science/social marketing
  • Experience in operating the Qualtrics survey platform or similar will be an advantage
  • An ability to liaise and work with complex stakeholders
  • Professional approach towards work

Benefits

  • Exciting customer experience transformation project
  • Highly competitive hourly rate - AO7 equivalent
  • Contract opportunity to start in July until April 2019
  • CBD location




To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Duy Le on 07 3023 1004, quoting ref no. JO-1806-89721. Want to know more about Davidson? Visit us at www.davidsonwp.com

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